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1. COPYRIGHT
Users may download, view and print content from this site for private and non-commercial purposes only.

2. DISCLAIMER
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither GBM nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, GBM makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to the person referred to in clause

This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with GBM that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of GBM and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

All items purchased from GBM are made pursuant to agreements with shipping and delivery agents and risk of loss pass from GBM to such agents upon delivery of any item to such carrier.

Neither GBM nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.

3. COSTS

Prices: 
The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed.

Shipping Costs:
The cost of shipping within the borders of South Africa is included in the price.

International deliveries: As the shipping cost is calculated by weight, the customer will be notified of cost via e-mail within two working days after receipt of order

Import Duties:
Import duties may be payable by recipients of goods in foreign countries. GBM does not know what levies may be payable and cannot calculate or estimate such costs.

4. DELIVERIES

Inside the borders of South Africa
All items of the GBM site have delivery time of 2-3 working days.

Outside the borders of South Africa
Goods to all international destinations sent via registered airmail parcel post.

A package insurance option is available upon request.

Delivery usually takes place within two or three weeks after dispatch - however, seasonal peaks and delays at customs etc is outside the control of GBM and deliveries may take up to twelve weeks.

It is possible to courier goods to international addresses (incl United Kingdom; excl Africa). The costs are determined on an ad hoc basis. Note that such costs are normally very high.

Delays and cancellations
GBM makes every effort to assure that the information supplied on the site is accurate. Where delays and out of stock situations occur, every effort will be made to inform the buyer.

5. PAYMENT METHODS

Credit card payments.
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order.

Payment is only collected when the order is completed and the goods shipped.

Note that to protect it's own and the interests of customers, GBM scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if GBM is not satisfied with it's legitimacy.

Bank deposit payments.
If the buyer selects the 'pay via bank deposit' button, instructions will be given on how to deposit monies into the GBM bank account and would it be subject to the following rules:

the exact amount must be paid

the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer.

•  no transfers must be made from ATM's

•  cheque deposits are subject to a clearing period.

•  no bank deposits are accepted from outside the borders of South Africa.

•  unpaid bank deposit orders are cancelled after five business days.

6. RETURN AND REFUNDS POLICY

The provision of goods and services by Lavender Farm is subject to availability.  In cases of unavailability, Lavender Farm will refund the client in full within 30 days.  Cancellation of orders by the client will attract a  . . . % administration fee.
(If appropriate – provide details of your policy regarding damaged goods).  Also mention guarantees, warranties, etc.

7. CUSTOMER PRIVACY POLICY

Lavender Farm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

8. PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Lavender Farm bank account, the details of which will be provided on request.

9. CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for Lavender Farm via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy. 

10. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Lavender Farm separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

11. STOCK AVAILABILITY

Stocks of all goods on offer are limited. GBM shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, GBM shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

12. SECURITY

Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that GBM suffers any damage or loss.

The user agrees and warrants that its log-in name and password shall:

•  be used for personal use only; and

•  not be disclosed to any third party.

The user allows GBM to take all reasonable steps to ensure the integrity and security of the GBM site and back-office applications.

All credit card transactions are Secure Socket Layers encrypted.

13. CHANGES TO AGREEMENT

GBM may, in its sole discretion, change this agreement or any part thereof at any time without notice.